Commands

Serving our Customers

Overview

Serving Our Customers
We're working for you!

As our customer, you rely on us for safe and effective sewer service 24 hours a day, 365 days a year.

Our goal is to accomplish our mission to protect public health and the environment by efficiently and effectively collecting sewage for our community, while maintaining our vision of setting the bar for essential sewage collection services.

The resources in this section are designed to help our customers get the answers they need. If you’re not finding the information you’re looking for, please contact us.

Overview

Report a Sewer Problem

If you encounter sewer problems, call SASD immediately at (916) 875-6730.

As an SASD customer, you receive 24/7 service in the event of a sewer problem. This is part of the monthly sewer rate you pay. When you call us—day, night, weekend, or holiday—our goal is to be there within two hours to check our portion of the sewer pipe.

Our maintenance crews will inspect the problem, and if it’s in our portion of the pipe, we will repair it at no cost to you. If the problem is in the privately owned portion of the pipe, we’ll help you figure out the next steps.

Learn more about our service commitments.

Overview

Monthly Sewer Rates

SASD provides sewage collection service to 1.2 million people throughout the Sacramento region. Our customers pay a sewer charge that is included in the consolidated utility bill sent every other month to customers by the County of Sacramento. Since the bill is only sent every other month, each bill reflects two monthly service charges.

Overview

Service Levels

How do we measure up?

We keep our finger on the pulse of how well we are serving our customers, meeting their expectations, and fulfilling our mission.

In talking with our customers and stakeholders, we have identified seven core service levels that are particularly important to—and clearly affect—our customers. Simply put, these levels measure the aspects of our service that customers care about most.

Overview

Sewer Improvement Projects

SASD implements necessary infrastructure improvements to ensure the safe and reliable performance of the sewer system. This section provides information about current projects that may affect our customers.

Overview

Customer vs. SASD Responsibility

It’s important to understand which part of the sewer system is a customer’s responsibility and which part is SASD’s responsibility.

SASD owns, operates, and maintains a network of 4,400 miles of main line and lower lateral pipes within a 270 square-mile area. However, there are certain sections of the sewer pipes that our customers are responsible for maintaining. To learn more about which sections we maintain – and which are the responsibility of our customers – a detailed sewer maintenance diagram is provided here for your reference.  3-d_sewer_diagram.jpg

Sewer Easements: If you have a sewer easement on your property, learn about easement access rights and responsibilities.

Please note: SASD is not part of any private insurance program and does not endorse any private sewer insurance program. Check out our “When You Receive Notice of Private Sewer Insurance” fact sheet for more information.

Overview

Contact Us

We are committed to providing outstanding customer service. Please contact us using one of the relevant numbers below.

Sewer Overflows & Problems: (916) 875-6730

Non-Emergency Numbers
Administration (General Information)
(916) 876-6000
Permit Services Unit
(916) 876-6100
Customer Service Liaison
(916) 876-6148
Sewer Map & Location Questions
(916) 876-7526
Development Plan Check
(916) 876-7526
Public Affairs Office
(916) 876-6120
Wastewater Source Control Section
(916) 875-6470
Other Agency Numbers:
Department of Water Resources – Drainage & Water Supply
(916) 875-RAIN (7246)
Sacramento County’s Employment Office
(916) 875-5593
Municipal Services Agency – Human Resources Office
(916) 875-4333
California Relay Service Number
(800) 735-2929 TDD
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Site Issues & Accessibility

SASD is committed to to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you are having trouble accessing information on this site, or if you would like to bring a site issue to our attention, please send us a message.

PDF files: PDF files on this site require Adobe Acrobat Reader, available as a free download.