Contact Us

Home » Serving » Contact Us

Contact Us

Overview

Due to CDC guidelines on social distancing, we are discontinuing in-person customer interactions at our public counter until further notice.

In lieu of public counter assistance, we advise the following:

If you simply have a question, please contact us by phone or email.

If you are seeking to submit documents . . .

Please submit them by email if at all possible by coordinating with the appropriate staffing unit. When email submittal is not possible, use the drop-off box located at our public counter.

If you need to make a sewer impact fee payment . . .

Please do so with a cashier at the Sacramento County Building Assistance Center (BAC) located at 9700 Goethe Road, Sacramento, CA 95827, which is presently open only for payments Monday thru Friday from 8:30 a.m to 4:30 p.m. To confirm BAC payment processing locations or open hours, call 916-874-8250. Our Permits page has more detailed information on the County BACs, but it is our understanding that the Goethe BAC location is the only one currently accepting payments. We are not currently accepting payments at our office.

Our current anticipated response time for all inquiries is three business days, but please be aware that response time may be delayed as circumstances evolve related to staffing and operational constraints. Thank you for your patience and cooperation.

* * *

We are committed to providing outstanding customer service. Please contact us using one of the relevant numbers below.

Sewer Overflows & Problems: (916) 875-6730

Non-Emergency Numbers
Administration (General Information)
(916) 876-6000
Permit Services Unit
(916) 876-6100
Customer Service Liaison
(916) 875-1562
Sewer Map & Location Questions
(916) 876-7526
Development Plan Check
(916) 876-7526
Public Affairs Office
(916) 876-6120
Wastewater Source Control Section
(916) 875-6470
Other Agency Numbers:
Department of Water Resources – Drainage & Water Supply
(916) 875-RAIN (7246)
Sacramento County’s Employment Office
(916) 875-5593
Municipal Services Agency – Human Resources Office
(916) 875-4333
California Relay Service Number
(800) 735-2929 TDD
Form

Send Us a Message

We're here to help!

If you’re experiencing a sewer overflow or other sewer problem, or if you are reporting a safety hazard, please call us immediately at (916) 875-6730. We are available 24 hours a day, 7 days a week. Please do not use this form to report urgent issues that require an immediate response.

For general questions and non-emergency-related information, please use the form below and someone will respond as soon as possible. If you prefer to call us about a non-urgent issue, check our contact list for the relevant phone number.

PLEASE NOTE: For questions or concerns related to insects, please call us immediately at (916) 875-6730. A dispatcher will be available to take your call 24/7.

If you would like to send a message about a non-urgent matter, simply select another issue from the list above. Thank you.

PLEASE NOTE: All billing is handled by Consolidated Utilities Billing and Service, a third-party billing administrator that manages billing for SASD and other local utilities. For all billing questions, please contact:

Phone: (916) 875-5555 (M-F 7:30 a.m. to 5:30 p.m.)

TDD: (916) 875-5105 (M-F 7:30 a.m. to 5:30 p.m.)

Toll-free: (800) 932-8990 (M-F 7:30 a.m. to 5:30 p.m.)

Online Contact Form

E-mail (Residential): utilities@saccounty.net

E-mail (Commercial): cubscommportal@saccounty.net

Office: 9700 Goethe Rd., Suite C, Sacramento, CA 95827-3500

Monthly Sewer Rates

Please visit our Monthly Sewer Rates webpage for details about SASD’s rates.

Frequently Asked Questions

For answers to common billing-related questions, please read our FAQs.

If you would like to send a message about a non-urgent matter, simply select another issue from the list above. Thank you.

WARNING: A sewer overflow or backup requires immediate emergency response. We cannot accept emergency reports online. Please call us immediately to report this issue at (916) 875-6730 anytime, day or night.  We will respond to your call within 2 hours.

OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:
- Overflow from a cleanout outdoors
- Slow drains
- Odors
- Anything unusual with drainage pipes (sink, bathtub, toilet, etc.)

If you would like to send a message about a non-urgent matter, simply select another issue from the list above. Thank you.

Log in

Commands