Contact Us

Overview March 11, 2014

Due to CDC guidelines on social distancing, we are discontinuing in-person customer interactions at our public counter until further notice.

In lieu of public counter assistance, we advise the following:

If you simply have a question, please contact us by phone or email.

For sewer impact fee or sewer connection permit questions, call our Permit Services Unit at 916-876-6100 or email us at permitservices@sacsewer.com
For plan check or sewer map questions, call our Plan Check Unit at 916-876-7526 or email us at plancheck@sacsewer.com
For specific work unit questions, call or email the appropriate work unit directly using contact information provided throughout the web site. Our Contact Us (below), Developer Resources, Upper Lateral Loan Program, Rate Assistance Program, and Confluence Regional Partnership Program pages all contain means for contacting staff by phone or email in specific program areas.
For other non-urgent questions, email us at SASDquestions@sacsewer.com

If you are seeking to submit documents . . .

Please submit them by email if at all possible by coordinating with the appropriate staffing unit. When email submittal is not possible, use the drop-off box located at our public counter.

If you need to make a sewer impact fee payment . . .

Please do so with a cashier at the Sacramento County Building Assistance Center (BAC) located at 9700 Goethe Rd, Sacramento, CA 95827. Our Permits page has more detailed information on the County BACs, but it is our understanding that the Goethe BAC location is the only one currently accepting payments. We are not currently accepting payments at our office.

Our current anticipated response time for all inquiries is three business days, but please be aware that response time may be delayed as circumstances evolve related to staffing and operational constraints. Thank you for your patience and cooperation.

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We are committed to providing outstanding customer service. Please contact us using one of the relevant numbers below.

Sewer Overflows & Problems: (916) 875-6730

Non-Emergency Numbers
Administration (General Information) (916) 876-6000
Permit Services Unit (916) 876-6100
Customer Service Liaison (916) 876-6148
Sewer Map & Location Questions (916) 876-7526
Development Plan Check (916) 876-7526
Public Affairs Office (916) 876-6120
Wastewater Source Control Section (916) 875-6470

Other Agency Numbers:
Department of Water Resources – Drainage & Water Supply (916) 875-RAIN (7246)
Sacramento County’s Employment Office (916) 875-5593
Municipal Services Agency – Human Resources Office (916) 875-4333
California Relay Service Number (800) 735-2929 TDD

Form December 31, 2013

Send Us a Message

We're here to help!

If you’re experiencing a sewer overflow or other sewer problem, or if you are reporting a safety hazard, please call us immediately at (916) 875-6730. We are available 24 hours a day, 7 days a week. Please do not use this form to report urgent issues that require an immediate response.

For general questions and non-emergency-related information, please use the form below and someone will respond as soon as possible. If you prefer to call us about a non-urgent issue, check our contact list for the relevant phone number.

Issue: *

Sewer Overflows, Backups, Odors, Slow Drains

Account Billing & Rates

Information on Work Performed or Scheduled

Permits & New Development

Sewer Map & Easement Location

Other

PLEASE NOTE: All billing is handled by Consolidated Utilities Billing and Service, a third-party billing administrator that manages billing for SASD and other local utilities. For all billing questions, please contact:

Phone: (916) 875-5555 (M-F 7:30 a.m. to 5:30 p.m.)

TDD: (916) 875-5105 (M-F 7:30 a.m. to 5:30 p.m.)

Toll-free: (800) 932-8990 (M-F 7:30 a.m. to 5:30 p.m.)

Online Contact Form

E-mail (Residential): utilities@saccounty.net

E-mail (Commercial): cubscommportal@saccounty.net

Office: 9700 Goethe Rd., Suite C, Sacramento, CA 95827-3500

Monthly Sewer Rates

Please visit our Monthly Sewer Rates webpage for details about SASD’s rates.

Frequently Asked Questions

For answers to common billing-related questions, please read our FAQs.

Please do not click “Send Message” below, as it is not functional on this page. If you would like to send a message about a non-urgent matter, simply select another issue from the list above. Thank you.

WARNING: A sewer overflow or backup requires immediate emergency response. We cannot accept emergency reports online. Please call us immediately to report this issue at (916) 875-6730 anytime, day or night. We will respond to your call within 2 hours.

OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:
- Overflow from a cleanout outdoors
- Slow drains
- Odors
- Anything unusual with drainage pipes (sink, bathtub, toilet, etc.)

First Name: *

Last Name: *

E-mail: *

Phone: *

Address: *

Message/Request: *

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