Due to CDC guidelines on social distancing, we are discontinuing in-person customer interactions at our public counter until further notice.

In lieu of public counter assistance, we advise the following:

If you simply have a question, please contact us by phone or email.

• For sewer impact fee or sewer connection permit questions, call our Permit Services Unit at 916-876-6100 or email us at permitservices@sacsewer.com
• For plan check or sewer map questions, call our Plan Check Unit at 916-876-7526 or email us at plancheck@sacsewer.com
• For specific work unit questions, call or email the appropriate work unit directly using contact information provided throughout the web site. Our Contact Us (below), Developer Resources, Upper Lateral Loan Program, Rate Assistance Program, and Confluence Regional Partnership Program pages all contain means for contacting staff by phone or email in specific program areas.
• For other non-urgent questions, please use the web message form located at the bottom of this page.

If you are seeking to submit documents . . .

Please submit them by email if at all possible by coordinating with the appropriate staffing unit. When email submittal is not possible, use the drop-off box located at our public counter.

If you need to make a sewer impact fee payment . . .

Please do so with a cashier at the Sacramento County Building Assistance Center (BAC) located at 9700 Goethe Road, Sacramento, CA 95827, which is presently open only for payments Monday thru Friday from 8:30 a.m to 4:30 p.m. To confirm BAC payment processing locations or open hours, call 916-874-8250. Our Permits page has more detailed information on the County BACs, but it is our understanding that the Goethe BAC location is the only one currently accepting payments. We are not currently accepting payments at our office.

Our current anticipated response time for all inquiries is three business days, but please be aware that response time may be delayed as circumstances evolve related to staffing and operational constraints. Thank you for your patience and cooperation.

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We are committed to providing outstanding customer service. Please contact us using one of the relevant numbers below.

Sewer Overflows & Problems: (916) 875-6730