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How Are We Doing?

Permit Services Unit - Customer Satisfaction Survey

Recently you have been in contact with a Sacramento Area Sewer District and/or Sacramento Regional County Sanitation District Permit Services Unit personnel regarding Sewer Impact Fees, or a Sewer related call at your address. This service is supported by a portion of the sewer impact fees and in a continuing effort to monitor and improve our customer service, we have created the following Permit Services Unit Satisfaction Survey to assist us in evaluating our performance.

We ask that you please take a moment to anonymously complete our survey. If you have a complaint or concern regarding your sewer service, please include your name, phone number, and address at the bottom of the survey. Our Permit Services Unit Supervisor will be sure to follow up with you as soon as possible. Thank you!

1.

Did a Sacramento Area Sewer District (SASD)/ Sacramento Regional County Sanitation District (SRCSD) representative assist you in person, over the phone, or via email?

In person
Over the phone
Via email

2.

If you answered "Over the phone" or "Via email" - How quickly did a SASD/SRCSD representative return your email or phone call? (if you answered "In person" please skip to #3)

Two hours or less
Between two and 4 hours
Over 4 hours
Unknown

3.

What was the nature of your visit/email/phone call? (please check all that apply)

Connection to Sewer
Sewer Rates
Sewer Impact Fees
Sewer Location Inquiry
Sewer Tap Fees
Other

If you answered Other, please explain.

4.

Was the nature of your visit/email/phone call to resolve a problem?

Yes
No
N/A

If Yes, was the problem resolved?

Yes
No

Please explain what the problem was:

5.

Was the SASD/SRCSD representative helpful and courteous?

Yes
No
N/A

6.

Overall, how would you rate the service provided to you from SASD/SRCSD staff?

Excellent
Good
Fair
Poor

Please feel free to leave any additional comments:

OPTIONAL: If you rated us "fair" or "poor" above, or if you have a complaint or concern regarding the service we provided, and you would like us to follow up with you, please complete the information below and the Permit Services Unit Supervisor will contact you to address your concern.

	Name:
	Phone:	() -
	Address:
	City:
	State:
	Zip:
	Thank you for taking the time to help us better serve you.