Service Levels

Customer Satisfaction

Indicates the percent of positive responses from customers via an anonymous survey. After a service call, the District contacts each customer asking them to rate the overall quality of the service provided.

Target:

90% of those responding to rate the response they received as good or excellent.

In an effort to be more timely in our reporting, we have improved our service levels charts. We now include preliminary data for the most recent month which has not been through a final quality check. Once the preliminary data has been reviewed and double-checked, we update the chart. We hope you find our new way of reporting data more helpful. Click on the chart below to enlarge.