Service Levels

Service Restoration Time

Measures the percentage of customers whose sewer service is restored within four hours of interruption with no use limitations for customer.

Target: 90%*

District staff will restore service within the on-time window for 90% of all service interruptions occurring within any calendar month. The on-time window is six hours from receipt of the customer call when excavation of the lower lateral is needed. The on-time window is four hours from receipt of the customer call for all other service restorations.

In an effort to be more timely in our reporting, we have improved our service levels charts. We now include preliminary data for the most recent month which has not been through a final quality check. Once the preliminary data has been reviewed and double-checked, we update the chart. We hope you find our new way of reporting data more helpful. Click on the chart below to enlarge.

*The on-time window is six hours when excavation of lower lateral is required. The on-time window for all other services is four hours. Approved by the Board of Directors and effective on July 1, 2009.