Service Levels

Service Restoration Time

Measures the percentage of customers whose sewer service is restored within four hours of interruption with no use limitations for customer.

Target: 90%*

District staff will restore service within the on-time window for 90% of all service interruptions occurring within any calendar month. The on-time window is six hours from receipt of the customer call when excavation of the lower lateral is needed. The on-time window is four hours from receipt of the customer call for all other service restorations.

*The on-time window is six hours when excavation of lower lateral is required. The on-time window for all other services is four hours. Approved by the Board of Directors and effective on July 1, 2009.