Service Levels

Service Call Response Time

Measures the percentage of on-time arrivals to a customer service request call.

Target: 95%

SASD staff will arrive onsite within two hours of a customer service request call for 95% of all service calls occurring within any calendar month.

In an effort to be more timely in our reporting, we have improved our service levels charts. We now include preliminary data for the most recent month which has not been through a final quality check. Once the preliminary data has been reviewed and double-checked, we update the chart. We hope you find our new way of reporting data more helpful. Click on the chart below to enlarge.