As our customer, you rely on us for safe and effective sewer service 24 hours a day, 365 days a year.
Our goal is to accomplish our mission to protect public health and the environment by efficiently and effectively collecting sewage for our community, while maintaining our vision of setting the bar for essential sewage collection services.
The resources in this section are designed to help our customers get the answers they need. If you’re not finding the information you’re looking for, please contact us.
SASD provides sewage collection service to 1.2 million people throughout the Sacramento region. Our customers pay a sewer charge that is included in the consolidated utility bill sent every other month to customers by the County of Sacramento. Since the bill is only sent every other month, each bill reflects two monthly service charges.
We keep our finger on the pulse of how well we are serving our customers, meeting their expectations, and fulfilling our mission.
In talking with our customers and stakeholders, we have identified seven core service levels that are particularly important to—and clearly affect—our customers. Simply put, these levels measure the aspects of our service that customers care about most.
SASD implements necessary infrastructure improvements to ensure the safe and reliable performance of the sewer system. This section provides information about current projects that may affect our customers.
SASD is committed to to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you are having trouble accessing information on this site, or if you would like to bring a site issue to our attention, please send us a message.
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