Report a Sewer Problem

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Emergency Dispatch For Sewer Problems

Call us first if you’re experiencing a sewer emergency. We’re available 24/7 to help our customers.

As a SacSewer customer, you receive 24/7 service in the event of a sewer problem. This is part of the monthly sewer rate you pay. When you call us—day, night, weekend, or holiday—our goal is to be there within two hours to check our portion of the sewer pipe.


Our maintenance crews will inspect the problem, and if it’s in our portion of the pipe, we will repair it at no cost to you. If the problem is in the privately owned portion of the pipe, we’ll help you figure out the next steps.

Contact Us

This form is for non-urgent questions. Our team will ​get back to you as soon as possible.

For sewer emergencies or to report a safety hazard, please call us immediately at (916) 875-6730). We are available 24 hours a day, 7 days a week. Do not use this form to report urgent issues that require immediate response.

WARNING: A sewer overflow or backup requires 
immediate emergency response. We cannot 
accept emergency reports online. Please call us 
immediately to report this issue at (916) 875-6730 
anytime, day or night. We will respond to your call 
within 2 hours.

OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:

  • Overflow from a cleanout outdoors
  • Slow drains
  • Odors
  • Anything unusual with drainage pipes 
(sink, bathtub, toilet, etc.)

If you would like to send a message about a non-urgent matter, simply select another issue from the list above.

Thank you!

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For specific questions, please include your service address.

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