Frequently Asked Questions

Easement Access & Customer Responsibility Questions

What are my responsibilities regarding utility easements on my property?

You, as a property owner, must guarantee access to any easements located on your property. If you are unsure whether or not your property has an easement, refer to your property deed or call us at 876-6100. Please refer to the District's Easement Access Policy (link) for more information.

How will sewer line repairs impact my home or neighborhood?

We always work with our customers to minimize the impact of repairs. If the problem is located in the backyard, we must gain access and do all excavating by hand, a slower process than with equipment. Therefore, repairs could take days instead of hours. Please reference our Easement Access Policy for more information about backyard access. If the repair is located in the street, inconveniences could include short-term road closures or interruptions in service.

How can I identify a sewer worker?

All of our workers carry photo identification. Additionally, all field staff - except supervisors - wear our standard blue uniforms with their names and the District's logo.